Refund policy

We have a 14-day return policy for all customers from the EU, which means you have 14 days after receiving your item to request a return. Once your return is accepted you will receive a full refund of all the products you returned within 14 business days.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can login to your customer account here. 

Alternatively, you can contact us at returns@petrolinthemorningshop.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Once the package has been delivered to our return address, you will receive a refund within 1-3 business days using your original payment method.

You can always contact us for any return questions at returns@petrolinthemorningshop.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately with clear images of the item if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items and gift cards. We also cannot accept returns on posters and prints, unless they are returned completely unopened.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@petrolinthemorningshop.com.